Incident Response Services

The average U.S. data breach now costs $11.5 million, and the clock starts ticking the moment an attacker first sets foot in your network.

Under attack right now? Call 1-800-390-1053 for immediate help.

24/7 Incident Response Services

Cyber Security Services delivers rapid, expert-led incident response that contains threats quickly, preserves forensic evidence, and gets your organization back to operations with a clear understanding of what happened and how to prevent it from happening again.

Our incident response methodology is aligned to NIST SP 800-61r3 and the SANS Incident Handling framework, ensuring every engagement is structured, legally defensible, and documented for regulatory notification requirements.

$11.5M

Average cost of a data breach for U.S. organizations in 2026, more than double the global average of $4.99M. (IBM, Cost of a Data Breach Report, 2026)

247 days

247 days Global average time to identify and contain a data breach in 2026, up from 241 days the prior year. (IBM, Cost of a Data Breach Report, 2026)

$1.7M

Average cost to recover from a ransomware attack in 2026, excluding any ransom paid, up 11% from $1.53M in the prior year’s report. (Sophos, The State of Ransomware 2026, 2026)

Why Speed Defines Incident Response Outcomes

Organizations that contain a breach in under 200 days save an average of $1 million compared to those that don’t. Ransomware campaigns can encrypt an entire environment in under an hour, and Verizon’s DBIR data shows organizations often have just four hours to respond before damage becomes irreversible. The difference between a $500,000 incident and a $5 million one is frequently determined in the first 24 hours.

This is why Cyber Security Services offers IR retainer agreements that eliminate the critical delay of contract negotiation during a live attack. When an incident fires, our team is already in your environment, ready to act.

Our Incident Response Process

Preparation (Before an Incident)

We work with your team before a crisis. Preparation includes developing your Incident Response Plan (IRP), defining escalation paths and communication protocols, establishing forensic access procedures, and running tabletop exercises that simulate real-world attack scenarios against your actual environment. Organizations with a tested IRP contain breaches significantly faster and at substantially lower cost.

Detection & Analysis

When an alert fires or a suspected incident is reported, our analysts triage immediately, identifying the threat vector, scope of compromise, affected systems, and adversary behavior patterns. We correlate endpoint telemetry, log data, network traffic, and cloud activity to build a complete picture of the attack. This phase determines the true blast radius and informs every decision that follows.

Containment

We isolate affected systems to stop lateral movement and prevent further data exfiltration, with precision designed to preserve forensic integrity. Every containment action is documented and justified: critical for legal proceedings, regulatory notifications, and insurance claims. We balance the need for speed against the operational impact of taking systems offline, keeping your leadership informed throughout.

Eradication

We hunt the environment to identify all persistence mechanisms (backdoors, implanted credentials, scheduled tasks, living-off-the-land binaries) and remove them completely. Partial eradication is one of the most common failure modes in incident response; attackers rely on defenders declaring victory prematurely. We verify clean state before any systems are returned to production.

Recovery

We oversee a secure return to operations, hardening configurations, rotating credentials, validating monitoring coverage, and implementing immediate compensating controls for the vulnerabilities exploited during the attack. We remain engaged until your organization is in a demonstrably stronger posture than before the incident.

Post-Incident Review

Every engagement concludes with a formal Incident Report covering root cause analysis, full attack timeline, impact assessment, regulatory notification guidance, and a prioritized remediation roadmap. This report becomes your primary documentation for executive reporting, cyber insurance claims, regulatory inquiries, and board briefings.

What We Respond To

Ransomware and extortion attacks
Business Email Compromise (BEC) and wire fraud
Data breaches involving PII, PHI, financial records, or intellectual property
Credential theft and account takeover campaigns
Insider threat incidents and data exfiltration
Cloud environment intrusions (Microsoft 365, Azure, AWS, GCP)
Supply chain and third-party compromise
Advanced Persistent Threat (APT) activity

Incident Response Retainer

An IR Retainer is the single highest-impact investment most organizations can make in their incident response capability. It eliminates the most dangerous delay in any cyber crisis: the hours spent finding a vendor, negotiating a contract, and establishing access while attackers are still active in your environment.

Priority SLA: our team engages within 1 hour of retainer activation, 24/7/365
Pre-established access and pre-scoped environment documentation completed before an incident fires
Quarterly tabletop exercises to test your IRP against real-world scenarios
Preferred rates on all incident response hours, pre-negotiated before a crisis drives up costs
Post-incident review and remediation planning included

Industry-Specific Incident Response

Healthcare organizations face an average breach cost of $7.42 million and a 279-day detection timeline: the worst of any industry. Financial services firms absorbed 739 confirmed breaches in 2025 alone, averaging $5.56 million each. Manufacturing organizations saw near-silent threat activity explode in 2025. Cyber Security Services brings industry-specific expertise across HIPAA breach notification requirements, financial services regulatory reporting, and the operational technology environments common in manufacturing, not generic IR playbooks that ignore your regulatory context.

Get Help or Request a Quote

Need help now? Call 1-800-390-1053. For anything else, tell us what you need and a senior consultant will reply within one business day.

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Frequently Asked Questions

What is the difference between an IR retainer and ad hoc incident response?

With a retainer, we are already engaged before an incident occurs: access is pre-established, your environment is pre-documented, and response begins within the hour. Ad hoc response requires finding a vendor, executing contracts, and onboarding during the crisis itself, adding hours or days to your response timeline when every minute has financial consequences.

What does a typical incident response engagement look like?

It starts with a call to scope the incident and preserve evidence. We then contain the threat, investigate how the attacker got in and what they accessed, remove persistence, and guide a secure recovery. The engagement closes with a formal report covering root cause, attack timeline, impact, and regulatory notification guidance. Retainer clients also get incident response plan development and tabletop exercises before an incident occurs.

Do you help with regulatory notifications after a breach?

Yes. We assist with breach notification requirements under HIPAA (60-day notification to HHS), GDPR (72-hour notification to supervisory authority), state data breach notification laws (timelines vary), and SEC cyber incident disclosure requirements for public companies. We provide documentation support for legal counsel throughout this process.

Can you respond to an active incident right now?

Yes. Contact us immediately. For active incidents, we prioritize emergency engagement for both retainer clients and new clients. Our goal is to have an analyst on your case within hours of first contact for emergency situations.

What should we do first if we suspect a cyber incident?

Do not power off or wipe affected systems, because that can destroy the forensic evidence needed to understand what happened. Disconnect affected devices from the network, preserve logs, avoid using email accounts that may be compromised, and contact an incident response team right away. We will guide your next steps from the first call.

Do you respond to ransomware attacks?

Yes. We contain the spread, identify how the attackers got in, determine whether data was stolen, support recovery from clean backups, and help you meet any breach notification obligations that follow.

How much do incident response services cost?

Cost depends on the type of incident, the number of affected systems, and how long containment and recovery take. Typical ranges:

Small business retainer: from about $5,000 per year, with prepaid hours and a guaranteed response time
Mid-market retainer: $15,000 to $50,000 per year
Without a retainer: $300 to $450 per hour; contained incidents at small organizations often run $10,000 to $30,000, while major ransomware events can exceed $100,000

A retainer removes contracting delays during a crisis, and many cyber insurance policies cover incident response costs.

Final pricing depends on scope; we provide a fixed quote after a free scoping call.